Good11Bet Privacy Policy — Your Data, Our Responsibility

1Introduction & Scope

Good11bet ("we", "us", or "the Platform") takes your privacy seriously. This Privacy Policy ("Policy") explains how good11bet collects, uses, stores, and protects your personal information.

By visiting the good11bet website, creating an account, or using any of our services, you agree to this Privacy Policy. This policy covers our Terms and Conditions Effective as part of.

2What Information We Collect

Good11bet only collects the information needed to serve you better and keep the platform secure. Below is a breakdown of the three categories of data we collect.

a) Information You Provide Directly:

• Full name, date of birth, and gender.
• Mobile number and email address.
• Mobile Pay / Nagad / Rocket number or bank account details.
• Copy of National ID (NID) or passport (for KYC verification).
• Messages sent to support and your communication history.

b) Automatically Collected:

• IP address and device information (model, operating system).
• Browser type and version.
• Login times, session duration, and activity logs on the site.
• Betting history and transaction records.
• Data collected through cookies and similar tracking technologies.

c) From Third Parties:

• Transaction verification data received from payment providers.
• Risk assessment data from fraud prevention agencies.
• Data received from age and identity verification services.

3How Your Information Is Used

Good11bet uses collected data strictly for the purposes listed below. We never sell your data or use it for unnecessary purposes.

• Account management: Account registration, login verification, and account security.
• Payment processing: Ensuring deposits are received and withdrawals are processed.
• KYC Verification: Verifying age and identity to meet legal obligations.
• Service Improvement: Analyzing usage patterns to improve the platform.
• Customer Support: Fast, effective support to resolve your issues.
• Security: Preventing fraud, money laundering, and unauthorized access.
• Marketing: Sending relevant offers and promotions with your consent.
• Legal compliance: Meeting regulatory compliance requirements.

4Cookies & Tracking Technologies

The good11bet website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your experience on the site.

• Essential Cookies: Required to maintain login sessions and ensure security — these cannot be disabled.
• Functional cookies: To remember your preferences (language, settings).
• Analytics Cookies: To understand which sections of the site are used most.
• Marketing Cookies: To show you ads based on your preferences — you can opt out at any time.

Most browsers let you control cookie settings. However, disabling essential cookies may cause some features of good11bet to not function properly.

5Sharing Data With Third Parties

Good11bet never sells your personal data. However, limited information may be shared with third parties in the circumstances outlined below.

• Payment providers: Mobile Pay, Nagad, Rocket & bank — used solely to process transactions.
• Identity Verification Service: With licensed agencies to complete the KYC process.
• Fraud prevention: With security partners to detect suspicious activity.
• Legal Obligation: Disclosure of information pursuant to a court order or government directive.
• Business Transfer: In the event of a company merger or sale — you will be notified in advance.

6Data Protection Practices

Good11bet employs the highest industry-standard technical and organizational measures to keep your data secure.

• SSL/TLS Encryption: All data between your browser and our servers is encrypted.
• AES-256 Encryption: Stored sensitive data (passwords, payment details) is protected with strong encryption.
• Two-Factor Authentication (2FA): OTP verification for an extra layer of security at login.
• Firewall & DDoS Protection: Prevention of unauthorized server-level access.
• Regular Security Audits: Regular penetration testing conducted by third-party security experts.
• Restricted Access: Only authorized personnel can access data on a need-to-know basis.
• Data Backup: Secure, encrypted backups are maintained on a regular basis.

7Data Retention Period

Good11bet does not retain your data longer than necessary. Retention periods for each data type are outlined below.

• Account Information: For as long as your account is active, and for 5 years after it is closed.
• Transaction Records: Minimum 5 years as required by law.
• KYC documents: 5 years after verification, or longer if required by law.
• Betting History: 3 years after account closure.
• Support Conversations: 2 years after the issue is resolved.
• Marketing preferences: Until you opt out or your account is closed.

Once the retention period expires, data is securely deleted or anonymized.

8Your Privacy Rights

As a good11bet member, you have the following rights over your personal data. To exercise any of these rights, email us at support@good11bet.app.

9Minor Protection

Good11bet does not serve anyone under the age of 18 and does not knowingly collect information from minors. We believe keeping children and young people safe online is a shared responsibility.

• Age is verified at the time of registration.
• Any account found to belong to a minor is suspended immediately.
• Any data collected from a minor will be deleted immediately.
• If you have concerns, parents can reach us at support@good11bet.app.

10Privacy Policy Updates

Good11bet may update this Privacy Policy from time to time. How you are notified will depend on the nature of the changes.

• Minor changes: The update date at the top of this policy will be revised accordingly.
• Major changes: You will be notified via SMS or email to your registered mobile number.
• Minor changes: You will be notified 30 days before any changes take effect.

Continued use of good11bet after any changes are made will be considered acceptance of the updated policy.

11Contact & Complaints

If you have any questions, concerns, or complaints about our Privacy Policy, please get in touch with us. good11bet takes your concerns seriously.

Our privacy team will provide an initial response within 7 business days of receiving your complaint.